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| | | February 26 - Respected online gambling 'watchdog' organization, eCOGRA, has
just released its Dispute Resolution Report for 2007, which has revealed that 68
percent of complaints were resolved in the favor of players as opposed to the
gambling operators.
This is great news for online gambling fans based all over the world, because it
lets them know that when playing in online casinos or poker rooms that carry the
eCOGRA Seal of Approval, that they have a recourse in the event of a
disagreement or dispute.
According to the Dispute Resolution Report, in 2007 eCOGRA received a total of
783 complaints, 645 of them legitimate and valid. All were dealt with by trained
eCOGRA advocates and only 32 percent were resolved in favor of the respective
gambling operators.
According to one eCOGRA advocate, the average response time per complaint or
dispute is under three days, in terms of receiving the dispute, speaking to all
parties concerned, and ensuring that some time of resolution to the issues takes
place.
Currently about 120 top-rated online poker rooms and online casinos proudly
carry eCOGRA's coveted Seal of Approval, including many of the globe's most
popular and highly frequented Internet gambling destinations such as
All Slots
Casino and
PokerRoom.com.
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